Shipping & Returns
If you're not loving your order, you have 14 days after receiving it to request a return. Your item must be in the condition that you received it in (unused, with tags on, and in the original packaging). All food and apothecary items are not eligible for returns.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note that refunds may take several business days to be posted by your bank or credit card.
If you have received a damaged or incorrect item, please notify us and we will work with you to resolve the issue.
Please note we do not cover return shipping for returns. For all U.S returns a handling fee of $20 CAD will be deducted from your refund to cover customs brokerage fees that we will incur upon receiving the returned items.
To begin the returns process, please email us at firstname.lastname@example.org with the word ‘return’ in the subject line.
We are currently unable to provide direct exchanges for online purchases. If you’re looking for an exchange, the best way to get the correct item is to return your original order and place a new one.
We do our best to outline the fit and sizing of each clothing item in the product description. If you need further assistance selecting your size, please email us at email@example.com.
We ship across Canada for a flat rate of $15 CAD and the continguous United States for a flat rate of $20 CAD. Estimated shipping is 5 business days once orders are packaged. Shipping delays may occur due to outside factors. All addresses with a PO Box will be fulfilled by Canada Post or USPS. Liquids cannot be shipped to PO Boxes in the contiguous United States.
Questions? Contact us at firstname.lastname@example.org.