Shipping & Returns
We ship to Canada and the United States, and orders of $100CAD or more are eligible for free shipping! Live shipping rates are displayed at checkout so there are no surprises as you sip and shop.
You can pick up your order for free as well at our Prince Edward County property in Picton, Ontario on Mondays, Wednesdays, and Fridays between 10am - 4pm. Don’t forget your confirmation number and ID to pick up an order - they’re required!
Our new online shop is keeping us busy, so your order will be processed within 3 business days, and when we've shipped your order you'll receive an email with tracking information.
Easy: You have 14 days after receiving your order to request a return or exchange. Your items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns are only processed through our Returns Centre linked below, and if your return is accepted we’ll send you instructions on how to return your items. Items sent back to us without first requesting a return through our Returns Center will not be accepted.
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods, and sadly we cannot accept returns on sale items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note refunds may take several business days to be posted by your bank or credit card.
If you have received a damaged item or an incorrect item, you can notify us using our Returns Center and we will work with you to resolve the issue.
Please note we do not cover return shipping for returns. For all US returns a handling fee of $20 will be deducted from your refund to cover customs brokerage fees that we will incur upon receiving the returned items.
Questions? Contact us at email@example.com.